Customer Testimonials

Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

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Watch out for this Dealership. Sneaky crooks with attitude and no care for customers. This dealership is full of liars and cheats. If you bought from here check your car for a tracking device. We purchased a New 75k car that they added a tracking device and failed to offer any explanation or detail on a aftermarket accessory that tampers with factory wiring harness. They snuck it in the paperwork with abbreviation and never brought it up in conversation. This is purely an add on they try to sneak in and force customers to buy. 200$ device and charge customer 1000$. When ... Read More

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DealerRater - Feb 29, 2024

Watch out for this Dealership. Sneaky crooks with attitude and no care for customers. This dealership is full of liars and cheats. If you bought from here check your car for a tracking device. We purchased a New 75k car that they added a tracking device and failed to offer any explanation or detail on a aftermarket accessory that tampers with factory wiring harness. They snuck it in the paperwork with abbreviation and never brought it up in conversation. This is purely an add on they try to sneak in and force customers to buy. 200$ device and charge customer 1000$. When confronted by childish manager Jake with instant attitude after being caught he wants to hear nothing and has no care for customer service. After a month of arguing he sends a refund for 995$ without the tax he charged. Dirty ! After 5 unreturned emails and calls I call GM directly and had them push to have dealership get device removed so I didn't have to hear loud pitch siren sound off during driving at random. My new car was drilled into and factory wiring harness was cut into to install this Mickey Mouse device so the dealership could come up on $800. From beginning to end pure attitude and zero help to make right. Jake and sales reps made this purchase regrettable and disappointing. STAY AWAY FROM THIS CIRCUS ACT DEALERSHIP. Drive the extra mile to find a dealership that respects their customers that are spending hard earned money. What a joke. Eventually these guys won't have a job.

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I recently had triple surgery due to colon cancer. I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unlock it. I also order a storage compartment for under the back seat and a step bar for people to step on/off when entering/existing the truck. I was waiting for the step bars to be delivered so the dealer may install them. I told my salesman I would not be available for three to four weeks after up coming surgery. Now it has ... Read More

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DealerRater - Sep 24, 2023

I recently had triple surgery due to colon cancer. I purchase a 2500 HD pick up truck for around $70,000. My truck’s Center Console was in the locked position. The salesman and I were unable to unlock it. I also order a storage compartment for under the back seat and a step bar for people to step on/off when entering/existing the truck. I was waiting for the step bars to be delivered so the dealer may install them. I told my salesman I would not be available for three to four weeks after up coming surgery. Now it has been four weeks since my surgery. I called to set an appointment to have my truck serviced. When I called, the employee said her name was Robbin. I found later Marvin K. Brown does not have an employee named Robbin. The employee lied to me about her name. Robbin stated she did not have a record of my after market purchase order. I went to the dealership in my truck and with my receipt. Their service man was nasty to me because I was upset about being lied to and the dealership not having record of the parts and labor I prepaid for. I told their service man to either install my parts or refund my money. He asked which did I want to have, a refund or work performed. I told him I did order the parts and wait for parts to arrive and prepay for labor if I did not want the parts installed. I asked, if he was stating he did not want to install my parts and accept my receipt. I told him that was fine. I would go to another dealership to have the work performed. Even though the man knew I had cancer and was recovering from surgery, he continued to be nasty towards me. He stated he wanted to be treated with dignity and respect. I told him I have been respectful. I did not cuss nor raise my voice to him. I asked him while we are talking about dignity and respect, how does he think I feel after spending 70K on a truck, being lied to, having my order lost, and his belligerent attitude was being respectful to me, the paying customer? This happened yesterday. I am going to ask for my parts tomorrow and plan to go to Kearny Mesa Toyota and have parts installed. I paid dealership prices and was being asked if I wanted the work I pre paid done. Obviously, he did not want to do the work on my or bother to find out why my order was not in their system. My deceased father worked for GM over 35 years. I couldn’t believe the way in which MKB management and employees were acting. I no longer will purchase any car produced by GM and I would not recommend anyone conduct business with MKB. MKB tried to take advantage of a senior citizen trying to recover from cancer who’s family has been buying new cars from GM for nearly 50 years. If MKB will treat me this way, imagine how they will treat a new customer like you. Buy Toyota!! Not from Mossy, they are equally awful. Buy from Kearny Mesa Toyota. If you need help in service, ask for Earnie, he was awesome!!

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One star is a higher rate for this lossy service department. Stay out is my honest advice. The service reps for check-in are down-staffed and slow like xxxx. Each has a separate client database there for clients to communicate with the same rep in order to get things done. Their system is personal dependant no system dependent, which leads to service reps providing their phone number to clients so you are going to be under their time and poor judgment. Horrible is my ranking to this place.

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Terrible service department!!! I HAVE 2022 ESCALADE UNDER MANUFACTURERS WARRANTY , BUT IF YOU DONT MIND LEAVING YOUR CAR THERE FOR DAYS AND GETTING A CALL STATING THEY DID NEVER GOT AROUND TO DIAGNOZING THE ISSUE , THEN THIS IS THE SERVICE DEPARTMENT FOR YOU. THE SERVICE MANAGER GARY IS NO HELP JUSTIFIES THEIR LACK OF COMPETENCY BY CLAIMIMG "DUE TO COVID", THEY DO NOT OFFER A CAR RENTAL , ALL THEY OFFER IS A LYFT, THAT CAN ONLY GO 10 MILES OUT SO IF YOU LIVE IN CHULA VISTA YOU ARE xxx OUT! THEY ALSO TELL YOU IF YOU WANT A DIAGNOSIS ... Read More

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DealerRater - Oct 25, 2022

Terrible service department!!! I HAVE 2022 ESCALADE UNDER MANUFACTURERS WARRANTY , BUT IF YOU DONT MIND LEAVING YOUR CAR THERE FOR DAYS AND GETTING A CALL STATING THEY DID NEVER GOT AROUND TO DIAGNOZING THE ISSUE , THEN THIS IS THE SERVICE DEPARTMENT FOR YOU. THE SERVICE MANAGER GARY IS NO HELP JUSTIFIES THEIR LACK OF COMPETENCY BY CLAIMIMG "DUE TO COVID", THEY DO NOT OFFER A CAR RENTAL , ALL THEY OFFER IS A LYFT, THAT CAN ONLY GO 10 MILES OUT SO IF YOU LIVE IN CHULA VISTA YOU ARE xxx OUT! THEY ALSO TELL YOU IF YOU WANT A DIAGNOSIS ON AN ISSUE BE PREPARED TO LEAVE YOUR CAR 3-4 DAYS, AND THATS WITHOUT A RENTAL, HOW DO THEY THINK PEOPLE GET TO WORK?DO NOT USE THIS SERVICE DEPARTMENT , THEIR CUSTOMER SERVICE IS NON-EXISTENT!

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Jason Marino, awesome addition to your team, will bend over backwards to help you. Thanks Jason

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I purchased a certified pre owned 2017 Chevrolet Trax here. Driving it home, the water pump failed. OnStar wouldn't cover the tow since MKB is an Auto Center, not a Chevy dealership even though they are a GMC. Sales covered the repair. 4 months later another repair in the vacuum hose. The car is not very good, but the service is great. Oscar Monroy in Service goes above and beyound.

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One of the worst sales team, and not only that, the worst service I have ever encountered in a dealership, the up sale was horrible, communication is non existent, we have a 2019 CTSV , not a cheap car, yet we got it in, and no one comes out to revive the car or my wife in the service department , so my wife gets out, and tracks down someone, apparently the cars coming in have a particular service agent , and the guy never showed up, we dropped of the car for an oil change and service, we dropped the car off at 0800 ... Read More

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DealerRater - Nov 29, 2021

One of the worst sales team, and not only that, the worst service I have ever encountered in a dealership, the up sale was horrible, communication is non existent, we have a 2019 CTSV , not a cheap car, yet we got it in, and no one comes out to revive the car or my wife in the service department , so my wife gets out, and tracks down someone, apparently the cars coming in have a particular service agent , and the guy never showed up, we dropped of the car for an oil change and service, we dropped the car off at 0800 this morning, the guy calls about 1 hr into it (0900) and proceeds to tell my wife the car needs a fuel system flush, and a brake fluid flush, so I pick up the phone with the owners manual opened in the service section and I asked where in the Cadillac service manual is this specified , all up sale services, and yet here we 1600hrs and no call that my car is done . This is a first for me , the over night oil change ….. HORRIBLE , STAY AWAY FROM THIS DEALERSHIP UPDATE: Greg W has wrens my business and my respect . He will make things right , and not make excuses …..

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Purchased a $65K Certified-used Yukon XL on 05/08/21 (yesterday). Didn't notice anything wrong with it during test drive. But when driving it home I start feeling vibrations. Turns out there is transmission issues and the vehicle jerks and shakes when changing gears. How was this vehicle even Certified in the first place!? Upon calling them back for help, the feedback I got was to "use your warranty coverage at your dealership". Of course I know I can use my warranty coverage my guy! My point is that I shouldn't have received a vehicle in this condition for $65... Read More

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DealerRater - May 9, 2021

Purchased a $65K Certified-used Yukon XL on 05/08/21 (yesterday). Didn't notice anything wrong with it during test drive. But when driving it home I start feeling vibrations. Turns out there is transmission issues and the vehicle jerks and shakes when changing gears. How was this vehicle even Certified in the first place!? Upon calling them back for help, the feedback I got was to "use your warranty coverage at your dealership". Of course I know I can use my warranty coverage my guy! My point is that I shouldn't have received a vehicle in this condition for $65K of my hard earned money! The dealership doesn't want to help in anyway, this is simply a sales transaction for them. As long as I signed the papers, that's it. They are giving me the cold shoulder. I fear that I have purchased a car which will give me problems for the life of it, and I am sick to my stomach. Avoid this dealership.

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after buying a car I saw in the contract that I was additionally sold insurance without notifying about it, the cost of insurance is $ 995, be careful when buying from this dealer

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This place talked me into buying a GAP insurance policy that was 1000% higher (no exaggeration)than the GAP insurance through my current insurance policy and has been a nightmare to cancel. Now I'm stuck with a payment much higher than I wanted and will cost me 1600 throughout the life of the loan. Not happy at all.

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I came across a used 2019 Ford Mustang GT Convertible this dealership had advertised. The car was a near perfect fit for what I was looking for and the price seemed right so I contacted them for more details. They were very responsive and I made an appointment to come see the car on November 11th. When I arrived it was somewhat confusing as to where to go but I eventually found an employee who contacted my salesperson (who incidentally was different than the person I had been dealing with online). I learned later they were remodeling the showrooms, thus the ... Read More

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DealerRater - Dec 18, 2020

I came across a used 2019 Ford Mustang GT Convertible this dealership had advertised. The car was a near perfect fit for what I was looking for and the price seemed right so I contacted them for more details. They were very responsive and I made an appointment to come see the car on November 11th. When I arrived it was somewhat confusing as to where to go but I eventually found an employee who contacted my salesperson (who incidentally was different than the person I had been dealing with online). I learned later they were remodeling the showrooms, thus the confusion at the beginning. We took the car for a test drive and though I identified a couple of issues I offered to purchase the vehicle if they could fix one of the problems, which was the passenger rear window not fully closing. We worked through the numbers and though they weren't able to honor the $500 True Car discount, we were able to come to an agreement and I purchased the car that night. The entire transaction was very smooth and went fairly quickly as they are open by appointment only. They wrote the window fix into my contract and I drove the Mustang home, very happy with my purchase and the experience. I marked them down 1 star for follow-through as they never called to make an appointment to get the window fixed. The salesperson told me he'd talk with the service manager and have them call me when they were ready to take the car in. As it is now December 18th I can safely assume they aren't planning to do so. Fortunately since the Mustang is an enthusiast vehicle I was able to identify the fix in one of the many Mustang forums and have since resolved the window issue myself. Overall I'd recommend MKB to anyone looking for a straightforward buying experience with little hassle.

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Buying a Cadillac from you guys has been one of the worse experiences in my whole life of buying dozens o cars. I came to my beach house in Baja to play golf, as I have done in the past with my Volvo, Range Rover, Mercedes, Audi, Toyota and other cars and never had an issue. The XT4 with only 200 miles, left me stranded in the middle of the road. I already had to spend $300 in towing trucks to take it to the local Cadillac dealer in Tijuana as I was advised by Antonio Chavez in your service department to ... Read More

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DealerRater - Jul 18, 2020

Buying a Cadillac from you guys has been one of the worse experiences in my whole life of buying dozens o cars. I came to my beach house in Baja to play golf, as I have done in the past with my Volvo, Range Rover, Mercedes, Audi, Toyota and other cars and never had an issue. The XT4 with only 200 miles, left me stranded in the middle of the road. I already had to spend $300 in towing trucks to take it to the local Cadillac dealer in Tijuana as I was advised by Antonio Chavez in your service department to do so, as he kindly explained to me that in the past you guys service Cadillacs from Mexico under their warranty. . He told me that Cadillac Mexico would honor the warranty which the Service Manager in Tijuana Cadillac says is not true. His name is Manuel Verduzco of Cadillac Tijuana he as been very helpful but explained to me that I have to pay out of pocket to fix the car. But, the worse part, is that they can NOT FIND what is wrong with the car. It has been THREE DAYS that the are is that the Tijuana service department and they do not know what is wrong with it. I have called Cadillac and GM Customer Care and Road Side Asístase in the US and Mexico and have obtained no help what so ever. I was told to tow the car at my own expense (which is about $500) from Tijuana to the US and that I was not going to get any refund. But there are hardly any towing trucks going to the US right now, and I have to go along with the tow truck. And I am NOT going to go on a tow truck when I am supposed to be on vacation and with the pandemic going on. So at this point I don’t know what to do. Please be so kind to advise. I own a Cadillac with 200 miles that does NOT work at all and it has wasted hours of my valuable time trying to fix the problem. Thank GOD I own a Mercedes and Range Rover as well, and a Volvo and and Avalon and a Tacoma.

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Called the dealer and asked to talk to the sales manager. Was interested in purchasing a new YukonXL Denali. Was told he was busy and he would call me back. Left all my info. Never heard back. Called a few days later, spoke with someone else. Told them exactly what I was looking for, told them I had the money all ready just needed the vehicle and could be down there at any time. Again... was told someone would call me back. Again.. never heard back. So my review is only based on the fact that twice I contacted them. ... Read More

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DealerRater - May 2, 2019

Called the dealer and asked to talk to the sales manager. Was interested in purchasing a new YukonXL Denali. Was told he was busy and he would call me back. Left all my info. Never heard back. Called a few days later, spoke with someone else. Told them exactly what I was looking for, told them I had the money all ready just needed the vehicle and could be down there at any time. Again... was told someone would call me back. Again.. never heard back. So my review is only based on the fact that twice I contacted them. Twice I was blown off. So I went elsewhere and purchased what I needed. My mind was blown.

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I live in Colorado Springs and had been looking all over..." I live in Colorado Springs and had been looking all over the country for a great Honda Crosstour at a great price. Steve Long was great to work with, and an honest salesman. I bought this vehicle sight unseen and went solely off of the information Steve provided and pictures on their website. This is the CLEANEST, 1-owner, Crosstour I found anywhere in the US at an incredible price! I flew to San Diego one-way, Steve picked me up from the airport, completed all the paperwork, and was ... Read More

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DealerRater - Jan 20, 2018

I live in Colorado Springs and had been looking all over..." I live in Colorado Springs and had been looking all over the country for a great Honda Crosstour at a great price. Steve Long was great to work with, and an honest salesman. I bought this vehicle sight unseen and went solely off of the information Steve provided and pictures on their website. This is the CLEANEST, 1-owner, Crosstour I found anywhere in the US at an incredible price! I flew to San Diego one-way, Steve picked me up from the airport, completed all the paperwork, and was on the road driving back to Colorado in under around an hour (actually, I went to the beach for a couple hours first). All combined, the cost of the vehicle, one way flight, one night hotel (drive home), and gas back to CO all added up to far less than comparable Crosstour's with the miles and year I'd looked at. Thank you!!!!

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So I gave MKB a 1 star for a variety of reasons. I was borderline between whether a 1 or 2 was deserved and as you read my review you can decide whether you think it's a 1 or 2 but I'm sure most will agree it's definitely not worthy of being considered average or better. My experience begins with purchasing the vehicle. I bought a 2014 Terrain from them certified pre-owned (CPO) from their dealer. The sales people were nice and the process was no pressure. This is where the great experience stopped.....literally dead in the tracks. From there I've ... Read More

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DealerRater - Jan 8, 2018

So I gave MKB a 1 star for a variety of reasons. I was borderline between whether a 1 or 2 was deserved and as you read my review you can decide whether you think it's a 1 or 2 but I'm sure most will agree it's definitely not worthy of being considered average or better. My experience begins with purchasing the vehicle. I bought a 2014 Terrain from them certified pre-owned (CPO) from their dealer. The sales people were nice and the process was no pressure. This is where the great experience stopped.....literally dead in the tracks. From there I've noticed a variety of challenges many of which were obviously arranged by service to not fail or cause challenges during test drive or non daily driving. The most serious was getting a code for a malfunctioned camshaft sensor during the first 30 days of ownership. This failure caused the car to stall under low speed, idle, and low speed/high load. Additionally the navigation screen is 60% non responsive. Other screens work okay. Additionally the bluetooth function only works clearly if I run the vehicle for 5 minutes then turn to bluetooth. When having them work on the sensor I asked them to check this out as well. When arriving my service advisor was friendly. I planned my visit to drop the car while I work as they do have shuttle service and I work maybe 10 minutes up the road. When initially arriving the place was packed and busy. I was advised initially that the shop was backed up and the car probably wouldn't get seen until the afternoon or tomorrow. Now I had booked an early morning appointment (9am) so I was obviously perturbed by this! After speaking with the service manager and the management member above him as well they did end up replacing the sensor and flashing the infotainment system and getting the car back by 3pm. The result....well it's not throwing a code anymore, but it doesn't run as smooth as during the test drive or the first week that I had the car. Since purchase I've put only about 5-7k miles on the car and the engine runs with an eternal hiccup on idle and low speeds. At highway speeds usually not there or not noticeable. Additionally until recently the TPMS sensors were being read in reverse order in the instrument cluster. My recent maintenance appointment I brought that up and it's now resolved. At the end of the day I've marked Marvin K Brown as a one star because: CPO vehicles cost more because they are supposed to be in better condition less issues and warranted to be fixed if there's an issue. On this vehicle that wasn't the case. For a 3 year old car with less than 50k miles it has an exorbatant amount of challenges. My Outback had 30k more miles on it same age and virtually no problems. Just needed new tires and replace a wheel bearing. Why this 'younger' car has 3x the issues no idea As a luxury dealer I'd expect they'd recognize and fix little issues like the TPMS sensors reading at the wrong location on their own. I don't fault them for the camshaft sensor malfunction because those things happen with little to no warning at times, but I do fault them for selling me a vehicle with a bad screen and also having it be shared with them and getting it back same issue. Also same sentiment for the bluetooth streaming problem. Lastly prepare yourself when dealing with service. They weren't honest with me during booking that they were busy. Also didn't tell me your 'scheduled time' is a booking with your service advisor not for actual service. And yeah you guessed it your service advisor may or may not be available at your scheduled time. While mine has gotten to me ASAP he's never been available when I arrived for my scheduled time. Now at the time I had my first appointment the appointment making was outsourced, I believe it's now in house so maybe better knowledge of business but be careful. Finally, I'd recommend anyone looking for a vehicle stay away from here at the moment. CPO or not it doesn't seem like they have the greatest quality vehicles available. When I purchased given my automotive experience I did several things to bring out the worst so I could get a true idea of the vehicle. On the lot everything seemed good, put normal daily driver miles on it not so much. Don't let the friendly faces fool you. There's a substandard product behind those smiles. CAVEAT EMPTOR!!!

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This dealership is something out of a 1970s used car lot. The people and the attitude are extremely disappointing and dates. This is my first GM vehicle, a Buick Verano, and I really like it, but the experience in purchasing the vehicle and my recent service experience has been completely discouraging. If you plan to purchase a GM vehicle, purchase it elsewhere, and get ready for absolutely no customer service or support. Greg White, the service manager, actually lectured me, instead of helping me. They are worried more about their bottomline then interested in supporting their customers.

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I had the easiest car buying experience that I have ever had. No pressure, really friendly, and I love my new car! It can be a little intimidating for a woman to buy a car alone, but I need not have worried. Thank you MKB!

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MKB had applied a protective product in my vehicle when purchased new. The product didn't do what it guaranteed to do, so paint was damaged. Greg has his paint guy and a detailed all look at it and concluded that yea the paint was damaged. When Greg contacted the manufacturer, they tried to dispute the claim and had truck sent to a 3rd detailed, who agreed with all previous parties that paint was damaged. After numerous calls and taking a stand on behalf of client, Greg got the manufacturer to authorize and pay for truck to be repainted. I ... Read More

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DealerRater - Aug 17, 2017

MKB had applied a protective product in my vehicle when purchased new. The product didn't do what it guaranteed to do, so paint was damaged. Greg has his paint guy and a detailed all look at it and concluded that yea the paint was damaged. When Greg contacted the manufacturer, they tried to dispute the claim and had truck sent to a 3rd detailed, who agreed with all previous parties that paint was damaged. After numerous calls and taking a stand on behalf of client, Greg got the manufacturer to authorize and pay for truck to be repainted. I have been dealing w "car business" guys my entire life, and I can honestly say Greg did what others would not. So MKB is going to be my dealer every time I purchase a vehicle for my family, and I recommend everyone does the same!

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I made an appointment and arrived 30 mins early. I waited two hoursr for an oil change/tire rotation. I actually had to ask the service writer the status of my car at the 1.5 hour mark. They hadn't even touched it

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Larry is not helpful and lacks on customer service skills. I've been coming here quite a good times to service my Saab because MKB is the only dealer that's still servicing these vehicles, however I noticed the condesensy attitude on this guy since the first time but I just didn't care since I just wanted my vehicle serviced, but this LAST time was so irritable. I dropped my car for regular maintenance and I also told this guy to check on a squeaky noise on the front tire. I went home and waited 5 hours for Larry to ... Read More

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DealerRater - Oct 14, 2016

Larry is not helpful and lacks on customer service skills. I've been coming here quite a good times to service my Saab because MKB is the only dealer that's still servicing these vehicles, however I noticed the condesensy attitude on this guy since the first time but I just didn't care since I just wanted my vehicle serviced, but this LAST time was so irritable. I dropped my car for regular maintenance and I also told this guy to check on a squeaky noise on the front tire. I went home and waited 5 hours for Larry to call me and tell me how things were going with my car , instead I got a call from the shuttle driver telling me that I was about to be picked up. I called my "advisor' to know what was the deal with the fix and why I was never called earlier. Anyways, this guy didn't pick up and I gently and patiently left a voicemail. Well I got to the dealer and walked straight to his cubicle to ask him about the details and recommendations on my car and I saw him looking at me and just pretended to be busy and doing the "just a moment" signal with his index and thumb fingers. Ok, I waited on the sidewalk in front of his little see through glass office and he kept ignoring me, seriously! What was his deal? He doesn't need to like me or my car, I'm paying full price and he is there to do his job. At one point I just went to the cashier and asked for my car keys, he saw me leaving and did nothing to talk to me or even acknowledge me. I can't go back to a place where I feel like I'm begging when I'm paying for a service. My car still has the squeaky noise for the inability or neglection of Larry the advisor. Sorry my car is not a 2016 but I still like to care for it, but this guy has made look for a different vendor for a service.

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I had gave a bad review before everything was said and done . Now I'm recanting my bad review it turned out positive as I was able to get my car fixed at no charge which I think was fair due to the fact that I bought the car with a bad hybrid battery to begin with and not even know it and at 6 months already stressed out with the purchase due to the problems it was having but luckily MARVIN K BROWN came through and proved to me why I chose them and not a sketchy no name used ... Read More

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DealerRater - Jan 25, 2016

I had gave a bad review before everything was said and done . Now I'm recanting my bad review it turned out positive as I was able to get my car fixed at no charge which I think was fair due to the fact that I bought the car with a bad hybrid battery to begin with and not even know it and at 6 months already stressed out with the purchase due to the problems it was having but luckily MARVIN K BROWN came through and proved to me why I chose them and not a sketchy no name used car dealer. I am a gmc guy I have a hummer and an escalade for sure my next gmc purchase will be here as long as they keep up the positive and honest work ethic

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I recently purchased a truck on 4/10/15. I originally came in on Thursday the 9th to look at the GMC Canyon which I bought the next day. I test drove with Tico and talked with Tony (who stated he was the Costco pricing manager). In talking with them Tony said that the price of the truck would be $500 over invoice for the Costco pricing. After Tico and Tony came out of GM Bill Cooper’s office, I was offered a fair trade in price and was told that if I traded in my car, they would also throw in the rear ... Read More

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DealerRater - Apr 21, 2015

I recently purchased a truck on 4/10/15. I originally came in on Thursday the 9th to look at the GMC Canyon which I bought the next day. I test drove with Tico and talked with Tony (who stated he was the Costco pricing manager). In talking with them Tony said that the price of the truck would be $500 over invoice for the Costco pricing. After Tico and Tony came out of GM Bill Cooper’s office, I was offered a fair trade in price and was told that if I traded in my car, they would also throw in the rear pass through window. When I returned the next day to purchase the truck, there were several discrepancies from the previous conversations. I was told the Costco price given to me originally was incorrect that I was being overcharged $250. I was also told that the rear pass through window would not be included (there goes an additional 700 dollars out of my pocket). Another issue is that J.Tyler and I went out and picked a set of side steps as an option for the truck so that my wife who was having trouble getting in and out with my newborn wouldn't have as much trouble. We went out together and he picked a set off of another vehicle on the lot. At this point, I had to leave the dealership to take my wife and baby home. When I returned to do the paperwork only a couple hours later, I looked at the added options and the side steps were not listed but the price I had agreed upon earlier in front of my wife had included them. Needless to say I did not get the side steps. Once again the dealership made false promises. The next issue I had was that I was told before I agreed to pay for the accessories from J.Tyler that I could have all the options installed this week while I was out of town. I bought the truck on Friday the 10th and dropped it back off on Monday 4/13/15. On Tuesday 4/14/15, I received a call from Meryl in the service department, asking what needs to be installed on the truck because he has no idea why my truck was there. After I told him the parts to be installed he said that nobody had ordered those parts (that I had already paid for) and it would take a few days to receive them. Additionally, the rear pass through window would not be available until next month or so. So they are quick to take your money and once they have your money, they are done with you. I am frustrated and not happy with the service I have received from this dealership. I was told many things and made promises but the amount of inconsistency among the employees is unsatisfactory. I was told my ordered parts would be there in a few days but it has been over a week and I have only had my bed liner installed and it was not installed properly as there are 2 big bulges where it is lifted up from the truck. Salesman J. Tyler told me after making my purchase that if I had any issues to let him know so he could do his best to make things right. I called and emailed him and haven't heard back from him since Sunday 4/12. Again, more people talking but not following through on what they say. It seems to be the trend I'm noticing. I also called and left 2 voicemails for the GM Bill Cooper. I emailed him on 4/15/15, but have received no response. I picked this dealership because of the high 4.6 review ratings online I saw with google. My experience with the false promises and bait and switch tactics leave me feeling taken advantage of on this purchase that was over $42K. Now, if it was just one of these things I could chalk it up to a mistake but when you add all these little things they add up to a terrible 1 star experience that I don’t think anyone would want. They were quick to take my 42k but when the deal was closed I was no longer an important customer that even warranted a call back or email. So save yourself the time and headache of the typical dealership and avoid this one.

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Service, customer service, and price is great, but when I make an appointment I wait at least an hour for an oil change but I go since I have a brand new dealership and I know they can handle my car and check every part

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I thoroughly enjoyed the experience at the Marvin K. Brown dealership. Because I had limited time I had begun my search for my new car to lease online and the response rate, attentiveness and customer service via this method was phenomenal. Once I entered a request online I was contacted within hours, I said what I was looking for and Sean Beardsley, the online sales manager had all of the information I needed. His responsiveness, accuracy and courtesy made the process seamless. I had a limited amount of time and I really appreciated that Sean and the staff were attentive ... Read More

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DealerRater - Sep 7, 2012

I thoroughly enjoyed the experience at the Marvin K. Brown dealership. Because I had limited time I had begun my search for my new car to lease online and the response rate, attentiveness and customer service via this method was phenomenal. Once I entered a request online I was contacted within hours, I said what I was looking for and Sean Beardsley, the online sales manager had all of the information I needed. His responsiveness, accuracy and courtesy made the process seamless. I had a limited amount of time and I really appreciated that Sean and the staff were attentive to that.

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I had made an appointment with Larry to drop off my 2007 Saab 9-3 convertable (I love my car) for an oil change. Larry was right there when I arrived and in no time I was off to play golf........My only request as I've always done is to instruct his crew to not WASH MY CAR!! I keep my car spotless and I cover it every night with her car cover after I have wiped it down with a soft damp poly-cloth. I picked up my car later that afternoon and went home. Anyway when I wiped her down ... Read More

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DealerRater - Sep 3, 2012

I had made an appointment with Larry to drop off my 2007 Saab 9-3 convertable (I love my car) for an oil change. Larry was right there when I arrived and in no time I was off to play golf........My only request as I've always done is to instruct his crew to not WASH MY CAR!! I keep my car spotless and I cover it every night with her car cover after I have wiped it down with a soft damp poly-cloth. I picked up my car later that afternoon and went home. Anyway when I wiped her down I noticed 2 small unusual indentations in my front bumper!!! I spoke with Larry the following morning and he told me to bring it by so he could look at. Larry graciously agreed to have my bumper fixed and provided me a loaner for a couple days he would need to have it fixed...... He called me right on time, I picked my car up and am pleased as punch again. I have never brought my car to anyone but Marvin K. Brown and I can't imagine doing it now. I am a customer for the life of my car and Larry is my man. Still happy after all these (3 1/2) years. Sincerley, Ron Surrey

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Thanks to Josh's great information/help driving us around explaining all the features,then coming up with an alternative in order for us to buy our XRS.

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I wanted to lease a very specific SRX that was difficult to find as it was the month of June and they were no longer making 2012 models anymore. The first sales rep I spoke with (Shelley) was a mess. I told her specifically what I was looking for and gave her 24 hours before coming back to see what she was able to find. When I got there at the time she told me she would have all the information, she proceeded to ask me what exactly I was looking for?!?! Having 2 small children with me, I was very frustrated and ... Read More

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DealerRater - Aug 24, 2012

I wanted to lease a very specific SRX that was difficult to find as it was the month of June and they were no longer making 2012 models anymore. The first sales rep I spoke with (Shelley) was a mess. I told her specifically what I was looking for and gave her 24 hours before coming back to see what she was able to find. When I got there at the time she told me she would have all the information, she proceeded to ask me what exactly I was looking for?!?! Having 2 small children with me, I was very frustrated and felt the she was wasting my time. She actually got up to leave the room twice and called another salesman to help her locate the car I wanted...long story short, she left the room and sent the sales manager back in. After speaking with the sales manager, I was told they would find what I was looking for and have someone call me with the results. They almost lost the sale at that point. Thankfully, they got Tony to find exactly what I was looking for...everything went incredibly smooth after that. He even got me an extra rebate that I didn't even know about. He was there to answer all my questions and has been great ever since explaining more than once how certain computer systems work. I would recommend this dealership to my friends but would have them steer clear of Shelley...

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We have been doing our service with Marvin K. Brown for 6 yrs.We purchased our 2006 Buick from McCleand Buick and then they went out of business. MKB treated us great even though we hadn't bought our vehicle from them. Thank You, The Noble's

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John D in GMC truck service is awesome. He understands my trucks systems and my explaination of what is wrong and then keeps me updated on repair progress.

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Jon has been my service guy for years and when it came time to replace my Yukon he refered me to Bob Touissant. Bob set me up with a new Buick;Jon gave me the thumbs up. I will never go anyplace else. I trust these guys.

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Anthony in the service department was outstanding in his care and timeliness in getting my car repaired. I have been impressed by the overall service level of this dealership sense my recent 2011 Yukon Denali purchase.

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Good eperience all around. I have dealt with MKB before with my Envoy for several years, which is why I chose them to buy a new car.

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I have a GMC Denali Yukon XL and we had been having issues with oil consumption. We had been asking our service rep at different visits because we were having to add oil every 8-900 miles. We had it documented that we started asking back around 60,000 some miles. At some point, Marvin K Brown checked the oil/changed filter, etc. and had us keep track of mileage before getting the "add oil" message. We took the car home, and the radiator leaked - turned out the service personnel didn't screw the cap on correctly so I had ... Read More

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DealerRater - Apr 23, 2012

I have a GMC Denali Yukon XL and we had been having issues with oil consumption. We had been asking our service rep at different visits because we were having to add oil every 8-900 miles. We had it documented that we started asking back around 60,000 some miles. At some point, Marvin K Brown checked the oil/changed filter, etc. and had us keep track of mileage before getting the "add oil" message. We took the car home, and the radiator leaked - turned out the service personnel didn't screw the cap on correctly so I had to take time out again to take the car back. We got the "add oil" message around 900 miles and called to talk to our service rep who told us that this was normal for this vehicle. It just didn't seem right and the car was getting close to the 100,000/5 year mark which was the end of our warranty. Finally, we decided to go to a Chevrolet dealer who immediately told us that it was a defect common for these vehicles and we needed a new motor! It was just 4 days away from the warranty expiration. They replaced our motor and provided us a rental car for 3 weeks! If we would have accepted the answer, we would have had to cover the cost ourselves of the repair and of the rental car. I will not be coming to this dealership again.

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I needed work done on my truck, and since MKB service center is only open M-F, it is very difficult for me to find a time to leave my truck for a full day. I finally worked out a day with my work, and I made an 8:30 appointment with MKB for Friday, Apr 6 2012. They took my truck, asked what needed to be done, and sent me on my way. At 2:00pm I get a call stating that they had not yet started work, and would probably not get to it at all that day. I asked them how this could ... Read More

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DealerRater - Apr 9, 2012

I needed work done on my truck, and since MKB service center is only open M-F, it is very difficult for me to find a time to leave my truck for a full day. I finally worked out a day with my work, and I made an 8:30 appointment with MKB for Friday, Apr 6 2012. They took my truck, asked what needed to be done, and sent me on my way. At 2:00pm I get a call stating that they had not yet started work, and would probably not get to it at all that day. I asked them how this could be given that I had a reservation for 8:30am. They THEN told me (but no one had previously explained) that the 8:30 appointment really means nothing. It might give me priority over a another car that arrived at the same time, but it does not mean you will get serviced. I picked up my truck at 5:30pm, and nothing had been done by MKB. My truck sat on their lot for a full day untouched. As a result, I wasted a full day of my time plus the time of friends who drove me to/from MKB. I was very dissapointed and will not be back

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We finally had our Cadillac. Thanks to Robert Toussaint he made it awesome. He's so attentive to our "wish list" and so professional in walking us thru the maze of the "computer jargon" of our SRX. We're one happy customer of MKB. Thumbs up all!

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Mike Lynch is a great Saab salesman. He knows his product and is interested in not only the sale, but that the customer is happy.

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